Smart recrute un(e) Senior Customer Support Specialist – H/ F (Paris or Nantes)

đź‘‹ Hi! We are Smart!

Smart is an AdTech leader created in 2001 on the belief that we can disrupt the on-line advertising industry.

Headquartered in the heart of Paris and with offices in 12 countries, Smart provides cutting-edge technologies that help hundreds of prestigious customers take back control and maximize their digital revenues with a flexible and transparent audience monetization platform.

We can rely on a unique group of 280+ Smarties focused on excellence to shape our future. They continually embrace change and overcome challenge together to make innovation happen. That means we can offer you endless opportunity to do the same and let you shape the world you want!

đź‘« About the team

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

Your mission  👇

Customer Support Specialists are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues.

You’ll join an amazing international team of ~20 people based in 4 countries, and report directly to our Team Manager.

What you’ll do ✏️

  • Resolve and widely communicate incidents and bug with appropriate stakeholders
  • Investigate and troubleshoot SaaS solutions and solve web-related issues for top-Tier customers
  • Drive complex cases to its best resolution
  • Be a credible speaker with Product and R&D to follow-up and escalate cases
  • Help us to build our Support processes by collecting customer feedback and improve internal best practices

About you đź’Ş

  • 3 years experience in customer facing in a web-based environment
  • Fluent French speaker with working proficiency in English
  • Solid knowledge of the frontend languages (HTML, JS, CSS) and SQL
  • Problem-solver
  • Excellent interpersonal skills (listening, writing, discussing)
  • Comfortable in speaking to customers on high-level technical topics 

Hiring Process 🚀

*Discovery Interview with our Customer Support Director

*Technical Interview

*Case-study with the team

*Offer!

How to apply

Please apply here.